WorkNomads

WorkNomads is a remote engineering consulting company that provides coliving and coworking space services.

51-100 employees

Internet

Private Company

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Internet Marketplace Freelance

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions7

Bulgaria. Spain. Portugal. GreeceContractBPO, contact centerPosted

BPO Team Lead, German & French

Lead, supervise, and motivate a team of sales agents to meet or exceed KPIs, including generated revenue, conversion, sign ratio, and productivity.
Monitor and analyze performance metrics, conduct quality audits, and deliver feedback and coaching.
Plan and manage schedules to ensure adequate coverage and minimal shrinkage.
Resolve complex issues as the primary escalation point and maintain service excellence.
Assist agents with basic IT issues and file tickets for more complex issues.
Provide real-time floor support and guidance during active operations.
Identify process inefficiencies and recommend and implement improvements.
Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets.

LeadershipCoaching

Showing 1 of 7 positions

Company Overview

WorkNomads is a remote engineering consulting company that provides coliving and coworking space services. The company provides remote engineering expertise in Industrial & Infrastructure Engineering, ICT Engineering, and Business Development & Sales to support project needs. Services include civil engineering, HVAC, MEP, energy systems, industrial machines, sensors, edge devices, agentic AI, machine vision, ERP/MES integration, edge analytics, simulation, and decision pipelines. The company connects individual talent with remote, project-based jobs and offers flexible coliving arrangements. WorkNomads operates the WN LAB Hotel in Sofia, Bulgaria, which functions as a coliving and coworking space.

Culture

WorkNomads promotes a remote-first work environment. The company states that positions are fully remote in compliance with local jurisdictions. Team get-togethers and networking events occur. A flat management structure is utilized, focusing on expertise.

Technology and Engineering

The company's remote engineering and services focus on full-stack AI transformation, edge automation, and integrated control systems for industrial operators. For an Enterprise Architect role, required experience includes GCP, Azure, Alibaba, cloud, edge computing, IoT/IIoT, data analytics, and AI/ML platforms. A Genesys Cloud Engineer role requires experience with Genesys Cloud CX, Genesys Cloud Architect, Genesys Cloud AI capabilities including Genesys Copilot and virtual agents, omnichannel customer journeys, APIs, REST, JSON, OAuth, CRM integrations such as Salesforce, and cloud platforms including Azure.

Working Conditions

The company employs between 51 and 100 individuals. WorkNomads employs remote staff across more than 15 countries spanning Europe, Asia, Africa, and South America. Workable locations for job postings include Bulgaria, Portugal, Spain, Greece, Poland, Romania, Slovakia, and Singapore. The company offers both B2B contracts for non-EU residents or those not working remotely from Bulgaria, and local employment contracts in Sofia, Bulgaria. Employees on a Bulgarian payroll need to live and work in Bulgaria for more than six months.

Benefits and Perks

WorkNomads offers flexible work setups, including remote work on a freelance/B2B contract or local employment contracts in Sofia, Bulgaria, with a social welfare package. Paid time off and remuneration are provided. A home office allowance and an internet allowance are included. A complimentary three-month stay at the WN LAB Hotel in Sofia, Bulgaria, is offered upon successful completion of a probation period if an employee relocates. Discounted rates for single apartments at the WN LAB Hotel are available starting from 660 EUR per month, including utilities and cleaning. Referral bonuses are offered. For certain roles, the monthly gross salary for those on a Bulgarian employment contract is 1850 EUR, and for those on a self-employment contract outside Bulgaria, it is 2100 EUR. Some sales roles mention unlimited bonus potential. For specific roles, regular working hours without evening and weekend shifts are mentioned.

Tech Stack

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