- Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
- Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, and Salesforce cases.
- Support customers with enquiries relating to waste collection services, schedules, billing, and service requests.
- De-escalate challenging situations and manage conversations with frustrated or dissatisfied customers.
- Accurately document customer interactions and complete all required administrative tasks in internal systems.
SalesforceProblem SolvingCustomer service