- Manage service delivery against agreed SLAs, KPIs, and operational targets.
- Coordinate cross-functional delivery teams across multiple technology domains.
- Own the operational health of all IT services supporting the account.
- Coordinate incident response, service restoration, and communication during critical issues.
- Manage multiple concurrent technology and process improvement projects.
- Manage engineering teams and external vendors on enhancements and issue resolution.
- Lead geographically distributed technical teams and mentor staff.
- Maintain a roadmap of continuous improvement initiatives and drive user adoption.
Project ManagementMicrosoft Power BISalesforce+1 more