Customer Service Specialist - Dutch/Flemish
New
W
WorkNomadsWaste management
Work remotely anywhere in the EU!, Regular business hours (Mon-Fri)Full-TimeMiddle
SalaryGuaranteed monthly salary of 2100 EUR if you are on a self-employment contract
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Job Details
- Languages
- Dutch and English (both written and spoken) is essential.
- Required Skills
- SalesforceProblem SolvingCustomer service
Requirements
- Fluency in Dutch and English (both written and spoken) is essential.
- Proven experience in a high-volume customer service or contact centre environment.
- Experience with ticketing systems and Salesforce is a plus.
- Ability to manage a large number of inbound calls in a fast-paced environment.
- Demonstrated ability to manage difficult conversations and resolve complaints with empathy.
- Excellent communication, active listening, and problem-solving skills.
- Strong resilience and ability to remain calm and focused under pressure.
- Excellent organizational skills and ability to multitask.
- Located within the EU.
- Stable, high-speed internet connection.
- Private, dedicated workspace.
- Ability to adhere strictly to predefined shifts (Mon-Fri, regular business hours).
Responsibilities
- Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
- Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, and Salesforce cases.
- Support customers with enquiries relating to waste collection services, schedules, billing, and service requests.
- De-escalate challenging situations and manage conversations with frustrated or dissatisfied customers.
- Accurately document customer interactions and complete all required administrative tasks in internal systems.
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