Customer Service Specialist I
New
Australia, Canada, France, Germany, India, Italy, Netherlands, Spain, Sweden, United Kingdom, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English & Spanish
- Experience
- 2+ years
- Required Skills
- Problem SolvingCustomer serviceTime ManagementRelationship management
Requirements
- 2+ years of customer service experience supporting clients with issue resolution and relationship management in a fast-paced environment.
- Demonstrated ability to use logical judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
- Excellent organizational and time management skills.
- Strong problem-solving skills and self-motivation.
- Ability to thrive in a fast-paced remote work environment.
- Bilingual (English & Spanish) skills are a plus.
- Prior remote call center work experience is a plus.
Responsibilities
- Assist families with billing issues, system support concerns, and general inquiries via phone, email, and chat.
- De-escalate customer concerns using calm, solution-focused communication to resolve conflicts.
- Build strong relationships with business partners across the organization.
- Thoroughly log and document all calls, emails, and chats in the internal ticketing system.
- Share innovative thoughts, ideas, and solutions to improve current procedures and family experience.
- Collaborate effectively as part of a team to resolve parent questions and concerns.
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