Customer Service Representative
New
Canada, India, Ireland, Philippines, United Kingdom, United States, 11:30am - 8:00pm ESTFull-TimeMiddle
Salary17.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceTime ManagementMultitaskingCRMCustomer support
Requirements
- High school diploma or general education degree (GED)
- 2+ years of customer service experience in a call center or high-volume support environment
- Experience working in the DTC, CPG, VMS, or the wellness industry is highly preferred
- Proven ability to maintain an over 90% CSAT score
- Professional experience with CRM platforms (Salesforce is a plus)
- Experience managing 30+ interactions per day across all channels; phone, email and chat
- Strong written and verbal communication skills
- Ability to remain calm and professional in escalated situations
- Excellent time management and multitasking skills
- A dedicated, distraction-free remote workspace
Responsibilities
- Manage high-volume inbound customer interactions across phone, email, and chat
- Deliver empathetic, solutions-focused support while maintaining professionalism
- Meet and exceed performance metrics including Customer Satisfaction (CSAT), Average Handle Time (AHT), and Service Level Agreements (SLAs)
- Navigate multiple systems simultaneously with accuracy and efficiency
- De-escalate challenging situations while protecting company policy and customer trust
- Maintain thorough and precise case documentation
- Collaborate with internal teams to resolve complex customer issues
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