Inbound Customer Service Specialist
United StatesFull-TimeMiddle
Salary$17.31/hour
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Job Details
- Languages
- English
- Experience
- 2-3 years
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- High School diploma or GED.
- 2-3 years of experience in customer service or support, preferably in a customer-facing role.
- Excellent verbal and written communication skills in English.
- Proven track record of meeting and exceeding performance goals.
- Ability to multitask and prioritize in a fast-paced environment.
- Willingness to appear on live video calls with coworkers.
- Typing speed of at least 42 WPM with 96% accuracy.
- Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods.
- Private, quiet, dedicated workspace with no distractions.
- Hardwired internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Responsibilities
- Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues.
- Build rapport with customers by actively listening and providing effective solutions.
- Stay informed on product updates, policy changes, and current events affecting customers.
- Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessed.
- Collaborate with teammates to maintain a positive and supportive work culture.
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