Quoting & Timeline Associate
India, US business hoursFull-TimeMiddle
SalaryCompetitive monthly compensation with additional night shift allowance
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelCRMCustomer supportGoogle Sheets
Requirements
- 1–3 years of experience in operations, supply chain, logistics, sales operations, customer support, or similar analytical roles.
- Strong numerical aptitude with the ability to work confidently with pricing, margins, and structured operational data.
- Excellent written communication skills with high attention to detail and accuracy in execution.
- Comfortable working with ticketing systems, CRMs, spreadsheets (Excel/Google Sheets), and data-driven workflows.
- Ability to manage multiple priorities in a fast-paced environment while maintaining ownership and accountability.
- Strong decision-making skills aligned with SOPs and business rules, with a proactive problem-solving mindset.
Responsibilities
- Generate accurate product and apparel quotes using internal quoting tools while ensuring all inputs such as artwork, quantity, printing method, and delivery details are validated.
- Assess production feasibility and determine appropriate delivery timelines, including standard, expedited, or rush options based on operational capacity.
- Coordinate with suppliers and printers to confirm pricing, inventory availability, and production constraints, escalating exceptions when required.
- Manage end-to-end ticket ownership in the support system, ensuring SLA adherence, quality standards, and timely resolution.
- Support sales and operations teams by recommending alternatives when requested products are unavailable or not feasible.
- Contribute to process improvements, documentation updates, and workflow optimization initiatives to increase efficiency and accuracy.
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