Quoting & Timeline Associate

India, US business hoursFull-TimeMiddle
SalaryCompetitive monthly compensation with additional night shift allowance
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Job Details

Experience
1–3 years
Required Skills
Microsoft ExcelCRMCustomer supportGoogle Sheets

Requirements

  • 1–3 years of experience in operations, supply chain, logistics, sales operations, customer support, or similar analytical roles.
  • Strong numerical aptitude with the ability to work confidently with pricing, margins, and structured operational data.
  • Excellent written communication skills with high attention to detail and accuracy in execution.
  • Comfortable working with ticketing systems, CRMs, spreadsheets (Excel/Google Sheets), and data-driven workflows.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining ownership and accountability.
  • Strong decision-making skills aligned with SOPs and business rules, with a proactive problem-solving mindset.

Responsibilities

  • Generate accurate product and apparel quotes using internal quoting tools while ensuring all inputs such as artwork, quantity, printing method, and delivery details are validated.
  • Assess production feasibility and determine appropriate delivery timelines, including standard, expedited, or rush options based on operational capacity.
  • Coordinate with suppliers and printers to confirm pricing, inventory availability, and production constraints, escalating exceptions when required.
  • Manage end-to-end ticket ownership in the support system, ensuring SLA adherence, quality standards, and timely resolution.
  • Support sales and operations teams by recommending alternatives when requested products are unavailable or not feasible.
  • Contribute to process improvements, documentation updates, and workflow optimization initiatives to increase efficiency and accuracy.
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Competitive monthly compensation with additional night shift allowance
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