Sr. Content & Enablement Manager
New
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementSaaS
Requirements
- Proven experience building or significantly scaling enablement or training programs in a SaaS or B2B technology environment.
- Strong instructional design and content development skills, with experience creating scalable learning materials (video, documentation, interactive content).
- Hands-on experience using AI tools to improve efficiency and quality of content creation.
- Excellent communication and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences.
- Strong project management skills with the ability to operate independently in a fast-paced, evolving environment.
- Experience working cross-functionally with Product, Customer Success, and Implementation teams.
- Ability to design structured learning journeys, including onboarding, certification, and knowledge validation frameworks.
- Prior experience in LMS platforms and enablement tooling is highly desirable.
Responsibilities
- Design and build a scalable enablement strategy across internal Customer Success teams and external customer audiences.
- Develop reusable, high-quality training content across product features, workflows, best practices, and solution use cases, leveraging AI tools to scale production.
- Own and optimize the learning management system, ensuring structured learning paths, assessments, and certifications are effectively deployed and tracked.
- Partner with Product and Customer Success teams to align training with product release cycles and ensure enablement is ready at launch.
- Facilitate live training sessions and collaborate with subject matter experts to deliver engaging, expert-led learning experiences.
- Continuously update and improve content based on product evolution, customer feedback, and internal stakeholder input.
- Collaborate cross-functionally to ensure enablement programs support broader business priorities and customer success outcomes.
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