Sr. Content & Enablement Manager

New

Eltropy Inc.SaaS, Financial Services

US RemoteFull-TimeSenior

Salary$110,000 - $160,000 (total cash compensation)

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Job Details

Proven experience building enablement programs from the ground up or scaling existing programs at a growing company.
Hands-on expertise developing reusable, scalable training content for internal and external audiences (video, documentation, interactive modules).
Demonstrated experience using AI tools to create and enhance training content efficiently.
Strong facilitation and communication skills with the ability to translate complex technical concepts for diverse audiences.
Project management capability and comfort wearing multiple hats in a lean environment.
Passion for building knowledge systems that empower teams and customers to succeed.
Leadership experience or track record managing small teams (Nice to Have).
Background in financial services, SaaS, or B2B software training (Nice to Have).
Experience designing and running knowledge checks and certification programs (Nice to Have).
Familiarity with credit union or community banking operations (Nice to Have).

Build comprehensive, reusable training materials for internal teams and customers across product features, solutions, and best practices.
Own strategy and execution within the existing learning management platform to track completion and validate knowledge.
Integrate into the product release lifecycle to develop training content in parallel with new feature development.
Design and facilitate enablement programs tailored to CSMs, Implementation Engineers, Sales, and customers.
Maintain and update existing training materials, gathering feedback to iterate on program effectiveness.
Partner with Product, Implementation, and Customer Success leadership to align enablement with business priorities.

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