- Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
- Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
- Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability
- Enable seamless call flows between contact center queues and direct office users (extension-based dialing)
- Work closely with customers, sales, and support to identify gaps and drive product improvements
- Support positioning, packaging, and pricing against UCaaS/CCaaS competitors
- Define KPIs (call quality, latency, uptime) and continuously optimize product performance
AgileSCRUMRESTful APIs