Director of Professional Services
New
Based in the United StatesFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in SaaS Professional Services, enterprise software delivery, or implementation leadership roles; 3+ years of experience managing managers
- Required Skills
- Artificial IntelligenceStakeholder management
Requirements
- 10+ years of experience in SaaS Professional Services, enterprise software delivery, or implementation leadership roles.
- 3+ years of experience managing managers and leading multi-layered delivery organizations.
- Proven track record of transforming delivery operations to improve efficiency, speed, and customer satisfaction without compromising quality.
- Strong experience collaborating with Product and Engineering teams in complex, technical environments.
- Deep understanding of SaaS implementation lifecycles, enterprise customer deployments, and recurring revenue models.
- Strong leadership skills with the ability to coach, develop, and scale high-performing management teams.
- Demonstrated ability to operate in ambiguous, fast-paced environments with a bias toward action and experimentation.
- High AI fluency and openness to leveraging technology to redesign and optimize delivery processes.
- Strong executive communication and stakeholder management skills across all organizational levels.
- Experience with Professional Services Automation (PSA) tools and delivery analytics.
- Background in fintech, financial services, or regulated industries is highly preferred.
- Strong ability to balance strategic thinking with hands-on operational execution.
Responsibilities
- Own and transform the end-to-end Professional Services delivery engine, including technical delivery, PMO, and solutions consulting functions.
- Design and implement a scalable delivery operating model that improves implementation speed, quality, and predictability across all customer deployments.
- Define, track, and manage core delivery metrics such as CSAT, time-to-implementation, utilization, and delivery efficiency.
- Lead cross-functional collaboration with Product and Engineering to ensure delivery processes are tightly aligned with product architecture and roadmap evolution.
- Identify inefficiencies in existing delivery workflows and drive rapid experimentation and optimization to improve outcomes.
- Reshape organizational structure, roles, and incentives to prioritize impact, accountability, and measurable business outcomes.
- Build executive-level visibility into delivery health, risks, and operational performance to inform strategic decision-making.
- Develop and mentor a strong management layer, enabling leaders to independently own outcomes and scale team performance.
- Introduce modern tools, including AI-enabled workflows, to reimagine how delivery work is executed at scale.
View Full Description & ApplyYou'll be redirected to the employer's site
