Professional Services Program Manager
New
G
GitLabDevSecOps
Remote, USFull-Time
Salary92,880 - 156,600 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- AgileDevOpsRisk ManagementStakeholder managementChange Management
Requirements
- Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines in an external, billable professional services or consultancy environment.
- Strong skill in program planning, forecasting, reporting, and communicating delivery metrics.
- Working knowledge of agile and other project management approaches.
- Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies.
- Proven ability to build collaborative relationships with customers and partner with internal teams.
- Domain familiarity with data migrations, software implementations, IT modernization, or end-user training.
- Continuous improvement mindset with a track record of identifying inefficiencies and improving processes.
- Comfort leading program-level meetings and driving progress.
- Willingness to complete GitLab Project Management certification within 2 months of starting.
- PMI Certification(s) or similar industry certifications are a plus.
- Top Secret Security Clearance is a plus.
- Experience with DevOps tooling or platforms is a plus.
Responsibilities
- Lead delivery of multi-workstream professional services engagements for large and strategic customers.
- Build strong relationships with customer stakeholders including executives, engineering, development, and security teams.
- Develop and apply a delivery methodology based on agile and project management best practices.
- Create and communicate program roadmaps, dependencies, milestones, and deliverables.
- Manage stakeholder expectations, secure approvals, and mitigate delivery risks.
- Define program strategy including business justification, scope, resources, and success criteria.
- Establish core structures such as RACI charts, work breakdown structures, and communication plans.
- Develop and maintain revenue forecasts, tracking actuals against plans.
- Lead change management activities and support customer adoption plans.
View Full Description & ApplyYou'll be redirected to the employer's site
