Director, Insurance Services
New
United StatesFull-TimeDirector
SalaryOn-Target Earnings (OTE) up to $200,000
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Job Details
- Experience
- 6–10+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder management
Requirements
- 6–10+ years of experience in the small to midsize business (SMB) market, account management, consulting, or related client-facing roles.
- Minimum of 5 years of benefits brokerage experience.
- Proven experience building, leading, and scaling customer-focused teams while managing high-value client portfolios and driving retention.
- Strong understanding of employee benefits administration and insurance operations.
- Experience working with Benefits Administration platforms is highly preferred.
- Demonstrated ability to develop scalable operational processes and implement service improvement initiatives.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.
- Strong analytical skills with experience leveraging operational metrics to improve business performance.
- Bachelor's degree is preferred.
Responsibilities
- Develop and execute the strategic vision for the Insurance Services team, ensuring a seamless and high-quality benefits administration experience.
- Build, lead, coach, and develop a team of Insurance Services specialists while establishing performance goals and fostering a culture of continuous improvement.
- Design and implement scalable processes, workflows, and service standards to support benefits enrollment, payroll deductions, policy changes, and ongoing client needs.
- Serve as the primary liaison between internal departments, insurance carriers, and external partners to ensure effective collaboration and issue resolution.
- Establish and monitor service level agreements (SLAs) to maintain exceptional customer support, particularly during high-volume periods such as open enrollment.
- Drive customer satisfaction, benefits adoption, retention, and operational excellence through data-driven decision-making and continuous process improvements.
- Track and analyze key operational metrics to identify opportunities for efficiency, quality enhancement, and strategic growth.
- Ensure consistent communication regarding benefits programs, compliance requirements, and service updates across all customer touchpoints.
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