Director Client Services - Healthcare
New
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- Microsoft DynamicsSalesforceMicrosoft OfficeAccount ManagementRelationship managementCustomer Success
Requirements
- Bachelor’s degree required.
- 6+ years of experience in customer success, account management, or client services roles within healthcare or a related regulated industry.
- Strong experience managing relationships with hospital systems, health systems, or clinical stakeholders.
- Proven ability to communicate effectively with executive-level stakeholders, including C-suite leaders, physicians, and clinical staff.
- Strong strategic thinking, problem-solving, and analytical skills to resolve complex client issues.
- Excellent organizational and project management abilities in a high-growth, fast-paced environment.
- Proficiency with CRM systems such as Salesforce or Microsoft Dynamics, and strong command of Microsoft Office tools.
- Ability to interpret client needs and translate them into actionable internal improvements and growth opportunities.
- Willingness to travel 30–40% within assigned territory and corporate offices.
Responsibilities
- Own and manage the end-to-end client experience across assigned hospital and health system accounts, ensuring satisfaction, retention, and long-term partnership growth.
- Serve as the primary point of contact post-implementation, acting as both client advocate and internal representative of organizational capabilities.
- Conduct regular business reviews, monthly check-ins, and strategic account meetings with executive and clinical stakeholders.
- Collaborate cross-functionally with Sales, Operations, Clinical, IT, Implementation, and Contracts teams to drive client success initiatives.
- Act as escalation point for client issues, ensuring timely resolution and maintaining strong relationships at all levels of healthcare organizations.
- Identify growth opportunities within existing accounts and support expansion of services across service lines.
- Provide structured reporting on client trends, risks, and opportunities to internal leadership to inform product and operational improvements.
- Represent client needs in internal discussions, ensuring alignment between customer expectations and service delivery.
- Travel regularly within assigned territory to strengthen client relationships and support onsite engagement.
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