Lead Customer Success Engineer
New
Based in the United StatesFull-TimeLead
SalaryCompetitive base salary with total compensation ranging approximately from $127,000 to $325,000 USD
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Job Details
- Experience
- 12+ years
- Required Skills
- Customer SuccessSaaS
Requirements
- 12+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or Sales Engineer.
- Strong hands-on expertise with cloud platforms, enterprise SaaS architectures, and data/security technologies.
- Deep knowledge of data security, privacy, governance, or cloud security domains; DSPM or AI governance experience is highly desirable.
- Proven ability to design and execute technical adoption strategies tied to measurable business outcomes.
- Experience conducting enterprise-level technical assessments and translating findings into actionable roadmaps.
- Strong executive communication skills with experience engaging C-level stakeholders in large enterprises.
- Excellent cross-functional collaboration and stakeholder management abilities in complex enterprise environments.
- Familiarity with security certifications (e.g., AWS, Azure, CISSP, CIPP, CIPM) is a plus.
Responsibilities
- Lead end-to-end customer technical success across onboarding, implementation, adoption, and ongoing optimization of enterprise data security and AI governance solutions.
- Drive technical account strategy, including success planning, adoption roadmaps, and alignment between customer business outcomes and platform capabilities.
- Conduct deep technical assessments across DSPM, privacy, data security, and AI governance, delivering actionable recommendations and architecture guidance.
- Monitor platform usage and customer health signals to proactively identify churn risk and define mitigation strategies in partnership with account teams.
- Engage with executive stakeholders (CISO, CIO, Chief Privacy Officer, Chief Data Officer) to communicate risk posture, progress, and expansion opportunities.
- Build business cases and value realization frameworks that demonstrate measurable impact and support upsell and expansion initiatives.
- Collaborate cross-functionally with Sales, Product, and Customer Success leadership to ensure seamless delivery and long-term customer success.
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