Lead Customer Success Engineer
New
V
Veeam SoftwareData Security
Remote, United StatesFull-TimeLead
SalaryZone 1: $175,300—$325,600 USD; Zone 2: $160,800—$298,500 USD; Zone 3: $146,100—$271,400 USD; Zone 4: $127,200—$236,100 USD
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Job Details
- Experience
- 12+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaS
Requirements
- 12+ years in customer-facing technical roles (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
- Strong experience conducting technical assessments and driving adoption programs.
- Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer).
- Ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication and cross-functional collaboration skills.
- Familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
- Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, or CIPM.
Responsibilities
- Setup customer accounts, facilitate onboarding, and orient stakeholders.
- Identify expansion opportunities and conduct success planning sessions.
- Conduct technical assessments for DSPM, Privacy, Data Security, and AI Governance offerings.
- Perform technical health checks and deliver quarterly value and adoption reviews.
- Monitor churn signals and define mitigation plans.
- Build business cases and articulate expansion opportunities to stakeholders.
- Engage executive stakeholders including CISO, CIO, and Chief Privacy Officers.
- Own the technical success plan and adoption roadmap.
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