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Lead Customer Success Engineer

Lead Customer Success Engineer

New
V
Veeam SoftwareData and AI Trust
Remote, United StatesFull-TimeLead
SalaryZone 1: $175,300 - $325,600; Zone 2: $160,800 - $298,500; Zone 3: $146,100 - $271,400; Zone 4: $127,200 - $236,100 USD. Represents expected total target compensation (TTC) or On Target Earnings (OTE).
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Job Details

Experience
12+ years
Required Skills
Customer Success

Requirements

  • 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
  • Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
  • Strong experience conducting technical assessments and driving adoption programs.
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement skills with the ability to synthesize technical, business, and risk signals.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.
  • Preferred: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert certifications.
  • Preferred: CISSP, CIPP, or CIPM industry certifications.
  • Familiarity with DSPM, Privacy, or AI Governance platforms.

Responsibilities

  • Setup customer accounts, facilitate onboarding, and orient stakeholders.
  • Identify expansion opportunities and conduct success planning and strategy sessions.
  • Conduct assessments and recommend solutions across DSPM, Privacy, Data Security, and AI Governance.
  • Perform technical health checks and deliver quarterly value and adoption reviews.
  • Monitor signals to detect churn risk, define mitigation plans, and partner on renewal strategy.
  • Build business cases and define value realization through checkpoint reviews.
  • Engage CISO, CIO, and other executive leadership with risk and status updates.
  • Own the technical success plan and adoption roadmap in partnership with Sales and Customer Success leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
Zone 1: $175,300 - $325,600; Zone 2: $160,800 - $298,500; Zone 3: $146,100 - $271,400; Zone 4: $127,200 - $236,100 USD. Represents expected total target compensation (TTC) or On Target Earnings (OTE).
Apply Now