Team Lead, Customer Success

New

United StatesFull-TimeLead

Salary$110,000–$135,500 USD base

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Job Details

Languages: English
Experience: 4+ years of experience in customer success, account management, or a related field, including 2+ years in a leadership or team lead role
Required Skills: LeadershipSalesforceAnalytical SkillsAccount ManagementTeam managementCRMCustomer Success

4+ years of experience in customer success, account management, or a related field.
2+ years in a leadership or team lead role.
Proven track record of improving retention, expansion, and customer satisfaction metrics.
Strong people leadership skills, including coaching, mentoring, hiring, and performance management.
Experience working cross-functionally with Sales, Product, and Marketing teams in a fast-paced environment.
Strong analytical and organizational skills with the ability to manage multiple priorities.
Excellent communication skills with the ability to influence stakeholders.
Familiarity with CRM tools such as Salesforce and modern customer communication platforms.
Fluency in English required.

Lead, mentor, and develop a team of Customer Success Managers, supporting career growth, performance management, and skill development.
Oversee customer health metrics including retention, NPS, account growth, and risk mitigation strategies.
Guide the team in managing renewals, upsells, cross-sells, and escalation handling across key accounts.
Design and refine customer success processes, playbooks, and operating cadences to improve efficiency and consistency.
Partner with Product, Sales, and Marketing to align customer goals with business objectives and revenue targets.
Drive strategic customer engagement activities including business reviews and account planning sessions.
Identify operational gaps and implement scalable improvements to tools, workflows, and customer experience frameworks.

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