Enterprise Customer Success Manager
New
Flexible remote or hybrid work environment across the United States and Mexico.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementArtificial IntelligenceCustomer Success
Requirements
- 5+ years of experience in Customer Success, Professional Services, Consulting, or similar roles within enterprise SaaS environments.
- Proven ability to engage, influence, and present to senior executives and cross-functional stakeholders in complex enterprise organizations.
- Strong experience with enterprise systems such as ERP, MRP, supply chain platforms, or workflow management solutions.
- Excellent project management skills, including scope definition, timeline ownership, and executive-ready reporting.
- Deep understanding of customer success methodologies focused on onboarding, adoption, retention, and value realization.
- Strong problem-solving mindset with a strategic, customer-centric approach focused on measurable business outcomes.
- High fluency and curiosity in AI and emerging technologies, with the ability to translate technical capabilities into customer value.
- Ability to thrive in fast-paced, high-growth environments with strong ownership and independent execution.
Responsibilities
- Own the end-to-end customer journey for complex enterprise accounts, ensuring successful onboarding, adoption, expansion, and long-term value realization.
- Serve as the primary strategic partner and trusted advisor for senior stakeholders, guiding best practices in AI-driven workflow transformation and operational efficiency.
- Drive implementation success by coordinating with cross-functional teams including Product, Engineering, and Professional Services.
- Monitor customer health, proactively identify risks and opportunities, and ensure resolution of critical issues with a focus on outcomes and business impact.
- Lead executive-level communications, reporting, and business reviews to ensure alignment on value delivery and success metrics.
- Identify expansion opportunities, influence key decision-makers, and foster long-term customer advocacy and partnership growth.
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