- Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption.
- Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies.
- Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
- Create, maintain, and document product integration scripts to support ongoing platform extensibility.
- Develop technical solutions and demonstrate the RegScale platform in customer engagement and sales support scenarios.
- Deliver customer training to support successful platform adoption.
- Capture and communicate customer technical requirements to the Product team.
- Enable the Customer Success team by creating technical training for customers.
- Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.