Lead Customer Success Manager
New
D
DragosICS/OT Cybersecurity
Location: United States, MST and CSTFull-TimeLead
SalaryOTE: $175,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- CybersecuritySalesforceAccount ManagementCustomer Success
Requirements
- 5+ years of customer success, account management, or customer-facing roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Demonstrated success managing customer renewal, retention, and expansion metrics (GDR, NDR).
- Proven ability to translate cybersecurity capabilities into measurable business outcomes and communicate technical value to executive-level stakeholders.
- Strong written, verbal, and presentation skills.
- Experience managing complex, multi-stakeholder customer relationships, influencing key decision-makers, and navigating competing priorities.
- Demonstrated success developing and executing customer success plans and conducting business reviews.
- Comfort working independently in a remote-first environment.
- Ability to collaborate effectively with cross-functional teams including sales, technical, professional services, and support.
- Familiarity with industrial control systems (ICS), operational technology (OT) security, or critical infrastructure environments is strongly preferred.
- Willingness and ability to travel up to 25%.
Responsibilities
- Serve as the primary post-sales point of contact for customers in the NA region.
- Develop a deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services capabilities and industry-specific challenges.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.
- Own customer retention and health metrics, ensuring proactive engagement and identifying commercial and technical risks to minimize churn.
- Maintain SFDC and other systems of record with detailed notes and account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
