- Manage a diverse portfolio of Enterprise and SMB clients to ensure high retention and secure renewals and upsells.
- Establish long-lasting partnerships with stakeholders up to the executive level.
- Create and execute annual account plans to drive client success and secure necessary internal resources.
- Guide clients on industry best practices and platform optimization to deliver measurable business value.
- Identify client trends and expansion opportunities through continuous platform performance monitoring.
- Act as the primary point of contact for accounts to manage requests and lead escalation action plans.
- Partner with internal teams to streamline client management tools and translate feedback into product development.
- Collaborate with Marketing to build and share impactful client case studies.
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