Commercial Operations & Customer Success Coordinator
New
Looking for Philippines-based candidates, Must be able to work meaningful overlap with U.S. Mountain Time. (e.g., 8:00 PM to 2:00 AM Manila time during Utah summer / 9:00 PM to 3:00 AM Manila time during Utah winter).ContractMiddle
Salary3,000 AUD per month
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Job Details
- Required Skills
- Business IntelligenceMicrosoft ExcelCRMGoogle Workspace
Requirements
- Proficiency with Monday.com or similar CRM/project management platforms.
- Experience in independent sales agent support and B2B customer follow-up.
- Experience with trade marketing execution and digital partner administration.
- Strong proficiency in Google Workspace, specifically Gmail, Drive, Docs, and Sheets.
- Advanced Google Sheets/Excel skills including filtering, sorting, and basic formulas.
- Confident use of AI tools such as ChatGPT, Gemini, or NotebookLM to organize and execute workflows.
- Ability to maintain CRM data hygiene and manage file organization/version control.
- Capacity for proactive problem-solving and task management.
- Comfort learning automation tools and workflow platforms.
- Ability to work a minimum of 32 hours per week with required US Mountain Time overlap.
Responsibilities
- Serve as the primary internal contact for independent sales agents, B2B retailers, and digital partners.
- Manage CRM data hygiene and track seasonal dealer outreach, task management, and project boards.
- Utilize AI tools to summarize notes, create action lists, and build automated reporting systems.
- Coordinate trade marketing assets, manage delivery checklists, and conduct execution reporting.
- Oversee digital partner onboarding and manage the flow of product information and digital assets.
- Provide customer-value support for selected DTC initiatives outside the Top 100 segment.
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