Onboarding Coach - Guest Experience
T
Third-Party Job PostsHospitality Software
Remote (Portugal)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 years
- Required Skills
- Project ManagementSalesforceTrainingCustomer supportSaaS
Requirements
- Over 3 years of 5-star hospitality experience (Front Desk or Revenue Manager) OR 3+ years of relevant SaaS industry experience in a customer-facing role.
- Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
- Proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms.
- Exceptional communication skills with an empathetic, customer-focused approach.
- Ability to communicate product offerings clearly and synthesize customer feedback.
- Experience managing multiple projects or accounts simultaneously.
- Professional fluency in English.
- Familiarity with CRM or Email Marketing platforms (plus).
- Project Management certification (bonus).
- Professional fluency in Spanish (bonus).
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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