Senior Onboarding Client Services Specialist
New
R
Remote - Referral BoardHR Tech
Remote-EMEAFull-TimeSenior
Salary$35,250 — $79,300 USD
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Job Details
- Languages
- English
- Required Skills
- Customer serviceProcess improvementSaaSZendesk
Requirements
- Significant career experience in a customer-facing role (e.g., solutions consulting, customer onboarding).
- Strong knowledge of onboarding best practices.
- Demonstrated ability to partner cross-functionally to deliver exceptional customer outcomes.
- Experience designing and managing customer workflows and project implementation plans.
- Skilled in managing escalations and collaborating with stakeholders to solve complex challenges.
- Creative problem-solving skills with exceptional written and verbal communication.
- Comfort working with SaaS platforms to deliver excellent client experiences.
- Polished, professional presence and confidence in video calls.
- Process-improvement mindset with experience using automation or integrations.
- Commitment to documentation and asynchronous workflows.
- Full fluency in English.
Responsibilities
- Act as the primary point of contact for client-facing teams on all onboarding-related topics.
- Manage onboarding processes for enterprise-level clients requiring tailored workflows or high-touch support.
- Execute and evaluate employee onboardings to improve service quality and communication.
- Manage service delivery for onboarding operations, responding via Help Desk or partnering with Customer Care.
- Collaborate with Customer Operations, Customer Care, Experience, and Sales to meet service level agreements.
- Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations.
- Partner with Mobility, Lifecycle, Benefits, and Payroll teams to deliver a seamless experience.
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