Customer Solutions Specialist (Second Shift)
New
Remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA, 1PM-10PM ETFull-Time
Salary not disclosed
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Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Excellent communication skills.
- Ability to build and nurture customer relationships.
- Willingness to work variable days, including weekends.
- Availability to work Second Shift hours (1PM-10PM ET).
- Initiative to proactively educate customers on best practices.
- Ability to advocate for process improvements.
- Familiarity with marketing technologies (e.g., social media, landing pages, email platforms) is a plus.
Responsibilities
- Offer support over multiple channels including livechat, email, phone, and social media platforms.
- Troubleshoot product issues and provide product education to customers.
- Relay marketing best practices to help customers grow their businesses.
- Work on special projects to improve the customer experience.
- Collaborate with team members across the company to ensure customer-centric decision making.
- Advocate for process enhancements within the customer solutions department.
- Bubble up suggestions for new product features based on customer interactions.
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