Customer Service and Financial Operations Specialist
New
I
Informed K12Financial Services
Fully remote environmentFull-Time
Salary28 - 35 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeCRMCustomer support
Requirements
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a remote work environment.
- Proficiency with Microsoft Office and web based business applications.
- Experience with CRM systems or financial software is an advantage.
- Professional, dependable, and committed to maintaining confidentiality.
Responsibilities
- Provide professional customer support through phone, email, and other communication channels.
- Respond to customer inquiries and resolve account related issues promptly and accurately.
- Process invoices, payments, account updates, and financial transactions.
- Maintain accurate customer and financial records.
- Assist with billing, reconciliation, and payment processing activities.
- Collaborate with internal teams to resolve customer and operational matters.
- Ensure compliance with company policies and confidentiality standards.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Perform additional administrative and operational duties as needed.
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