Customer Service Representative
New
Remote USAFull-TimeEntry
Salary17 - 19 USD per hour
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeTechnical support
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- Customer Service experience preferred.
- Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
- Excellent interpersonal, written, and verbal communication skills.
- Aptitude to learn and navigate new software quickly.
- Comfortable using multiple computer screens and internet tabs simultaneously.
- Reliable in-home internet connection.
- Dedicated, quiet, and distraction-free workspace.
Responsibilities
- Engage with customers via phone, email, or chat to provide assistance and resolve inquiries and/or concerns.
- Process orders, refunds, and other requests accurately and efficiently.
- Learn and maintain a deep understanding of the products and services to effectively assist our customers.
- Properly document and maintain accurate records of customer interactions and transactions.
- Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
- Build relationships with customers while providing personalized communication.
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