- Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
- Follow established processes to assist customers with reservations, ticketing, permits, and other services.
- Effectively transfer customers to the appropriate department when needed.
- Seek management support when necessary for complex issues or escalations.
- Document customer interactions accurately according to company standards.
- Update customer accounts and system information accurately.
- Meet individual KPIs and support department goals for customer service excellence.
- Adhere to company policies, procedures, and performance standards.
- Complete all required training and coaching within set timeframes.
- Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Customer serviceMicrosoft Office Suite