- Deliver exceptional support to high-value Concierge and Premium Plus members via phone, live chat, and tickets.
- Proactively identify and resolve customer issues by reviewing activity and feedback.
- Lead virtual whiteboarding sessions to map out and solve complex problems.
- Utilize AI assistive technologies to manage customer inquiries and escalations.
- Engage with customers across platforms including in-world, Discord, forums, and social media.
- Leverage backend tools to diagnose and resolve region performance and system issues.
- Handle 50+ customer interactions daily while maintaining a satisfaction score of at least 4.
Artificial IntelligenceCRMCustomer support