Operations Senior Manager, AI
New
M
Mission LaneFintech
Remote, United StatesFull-TimeManager
Salary$136,000 - $162,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCross-functional Team LeadershipOperations Management
Requirements
- 5+ years of program or project management experience.
- 5+ years of operations leadership experience, including contact center or customer operations.
- Strong foundation in strategy development.
- Proven track record of driving results through cross-functional teams in ambiguous environments.
- Structured, data-driven problem-solving ability.
- Ability to own an agenda and earn executive trust.
- Ability to travel approximately four times a year for two to five days at a time.
- Experience implementing or overseeing AI or automation tools in an operations context (preferred).
- Background in financial services or consumer-facing products (preferred).
Responsibilities
- Develop and deliver an end-to-end AI Operations strategy.
- Identify and size opportunities for meaningful AI solutions.
- Evaluate vendors and create business cases for AI implementations.
- Execute cross-functional projects with Product, Engineering, and Operations teams.
- Establish governance to maintain and improve AI use cases.
- Collaborate with and hold cross-functional teams accountable without formal authority.
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