Business Systems Operations Specialist

New

Remote - Toronto, Ontario; Remote - Vancouver, British Columbia; Remote - DenverFull-TimeMiddle

Salary75,000 CAD - 120,000 USD per year

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Job Details

3+ years of experience supporting business systems, operations, revenue operations, or customer operations.
Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
Experience creating or supporting workflows, automations, reporting, and operational processes.
Strong analytical and problem-solving skills with the ability to troubleshoot issues across multiple systems.
Understanding of data quality and information flow between business applications.
Strong organizational skills with the ability to manage multiple priorities.
Excellent communication skills for working with technical and non-technical stakeholders.
Continuous improvement mindset with curiosity for learning new tools and technologies.

Support and maintain go-to-market systems, including HubSpot, Vitally, and other operational platforms.
Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests.
Partner with Sales, Customer Success, Marketing, Finance, and Product teams to improve operational efficiency.
Create and maintain dashboards for reporting on pipeline, customer health, and forecasting.
Support integrations and data flow between CRM, billing, product, and support systems.
Perform data cleanup and maintain data accuracy across business systems.
Document processes, troubleshooting guides, and operational playbooks.
Identify opportunities to automate repetitive work using workflows and AI tools.

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