- Lead technical discovery sessions to understand business goals and integration requirements.
- Translate customer requirements into best practice solution designs and implementation plans.
- Review customer solution architectures and provide implementation recommendations.
- Support customers through configuration, testing, and validation of Nylas products.
- Identify technical risks, dependencies, and blockers to drive resolution.
- Collaborate with Engineering and Product teams on customer requirements and product gaps.
- Contribute to Statement of Work (SOW) scoping, effort estimation, and delivery planning.
- Improve delivery processes by creating templates, playbooks, and reusable assets.
Project ManagementOAuthRESTful APIs+1 more