Senior Customer Success Manager
New
E
ExpelCybersecurity
Location: RemoteFull-TimeSenior
Salary$134,700 - $195,300 + bonus and equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years of customer success, account management, or related customer-facing experience in B2B environments; 3 years in the security industry
- Required Skills
- NegotiationAccount ManagementCustomer Success
Requirements
- 6+ years of customer success, account management, or related customer-facing experience in B2B environments.
- At least 3 years of experience in the security industry (operations, consulting, GRC, products, or incident response).
- Experience managing complex customer relationships across multiple organizational levels.
- Proven track record of driving retention and growing accounts.
- Strong executive presence with the ability to communicate with CISOs and security analysts.
- Consultative instincts with strong diagnostic and reframing skills.
- Solid negotiation and conflict management skills, specifically with difficult renewals or escalations.
- Deep security domain knowledge (MDR, EDR, SIEM, NDR, cloud, security frameworks, attack lifecycle).
Responsibilities
- Drive ABR toward 95%+ across your portfolio while forecasting renewals and mitigating risks.
- Own strategic relationships with economic buyers and security leaders.
- Lead business reviews focused on outcomes and resolution of stalled accounts.
- Identify and qualify expansion opportunities in partnership with Account Executives.
- Orchestrate internal resources including TAM, SSE, TSE, Support, and Product teams.
- Support customers in building internal cases to defend security investments.
- Own executive communication during security incidents.
- Mentor and coach junior CSMs on complex situations and executive engagement.
- Participate in on-call rotation for customer escalations.
View Full Description & ApplyYou'll be redirected to the employer's site
