Senior Customer Success Manager
New
P
Prophetic Technologies IncReal Estate Software
Flexibility. Remote, hybrid, or in-office with a great Portland, OR headquarters.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Account ManagementData analyticsCustomer SuccessHubSpotSlackNotion
Requirements
- 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company
- Experience owning a book of business and supporting renewal processes
- Comfortable leading QBRs and building relationships with day-to-day stakeholders
- Data-driven: use health metrics, usage data, and renewal forecasts to prioritize work
- Exceptional written and verbal communication
- Ability to manage 15–25 accounts simultaneously
- Strong organizational skills
- Ability to travel up to 25% to customer sites, QBRs, and events
Responsibilities
- Own a portfolio of enterprise and mid-market accounts end-to-end — from onboarding through renewal and expansion
- Build deep relationships with champions, economic buyers, and executive stakeholders
- Drive product adoption by creating success plans tied to each customer’s business objectives
- Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI
- Monitor health scores, usage signals, and risk indicators; proactively intervene before churn
- Identify and close expansion opportunities in partnership with Account Executives
- Serve as the voice of the customer internally — surface product feedback, escalate blockers, and influence the roadmap
- Contribute to building out CS playbooks, onboarding templates, and team processes
View Full Description & ApplyYou'll be redirected to the employer's site
