Commercial Customer Success Manager
New
United StatesFull-TimeMiddle
Salary$109,500—$136,800 USD base salary; 155k - 185k OTE
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Job Details
- Experience
- 2–4 years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessHubSpotLangChain
Requirements
- 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
- Experience managing a high-volume book of business with a track record of strong retention and expansion results
- Comfort navigating technical conversations with developer users, as well as business stakeholders
- Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
- Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
- Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment
- Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar)
Responsibilities
- Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
- Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
- Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
- Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
- Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
- Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
- Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams
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