Remote Support Service Specialist
New
T
Thrive CommunitiesProperty Management
Middletown, CT location mentioned, but role is explicitly remote.Full-TimeMiddle
Salary28 - 35 USD per hour
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Job Details
- Experience
- Minimum one year experience
- Required Skills
- Customer serviceMicrosoft Office SuiteData entryCRMGoogle Workspace
Requirements
- High school diploma, GED, or equivalent.
- Minimum one year of experience in customer service, administrative support, resident services, operations support, or scheduling.
- Excellent written and verbal communication skills.
- Strong organizational, multi-tasking, and time management skills.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office Suite, Google Workspace, and web-based business applications.
- Reliable high-speed internet connection.
- Ability to maintain a dedicated, private work area.
- Ability to work independently as a self-starter in a remote environment.
- Prior experience in property management, multi-family housing, hospitality, or CRM/ticketing software is preferred.
- Associate or Bachelor’s degree is a plus.
Responsibilities
- Assist residents, consumers, and vendors with telephone, email, and online inquiries.
- Provide timely and professional solutions for service requests, accounts, and general needs.
- Coordinate and track service requests from initiation to completion.
- Schedule appointments and maintain clear communication with residents and property teams.
- Maintain accurate records of residents, vendors, and services in corporate systems.
- Perform data entry and administrative tasks in compliance with company data privacy standards.
- Collaborate with internal departments to identify process improvements and ensure service quality.
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