Remote Support Service Specialist
New
C
CEG SolutionsProperty Management
The role is for a Remote Support Services Specialist; while the company has a location in Dunwoody, GA, the role explicitly requires the ability to work independently in a remote environment.Full-TimeMiddle
Salary28 - 35 USD per hour
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Job Details
- Experience
- Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
- Required Skills
- Customer serviceMicrosoft Office SuiteData entryGoogle Workspace
Requirements
- High school diploma, GED, or equivalent.
- Minimum of one year of experience in customer service, administrative support, or resident services.
- Proficiency with Microsoft Office Suite, Google Workspace, and web-based business applications.
- Strong organizational, multi-tasking, and time management skills.
- Excellent written and verbal communication skills.
- Attention to detail and accuracy.
- Ability to work independently in a remote environment.
- Access to a high-speed internet connection and a dedicated work area.
Responsibilities
- Serve as the first point of contact for residents, clients, vendors, and property teams.
- Manage and track service requests from initiation through to completion.
- Schedule appointments and communicate updates to relevant stakeholders.
- Maintain accurate records within corporate systems through data entry and management.
- Provide professional support via telephone, email, and online communications.
- Identify process improvements and support team service quality objectives.
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