Remote Housing Support Specialist
New
United States, Mon - Fri 11:00 PM-8:00 PM ESTPart-TimeJunior
Salary17 - 17.5 USD per hour
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Job Details
- Experience
- Two (2) years' experience
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAccount ManagementCRM
Requirements
- Two (2) years of experience in hospitality, customer service, property management, or account management.
- Bachelor's degree or equivalent from an accredited college or university preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel).
- Ability to learn internal systems and CRM platforms quickly.
- Strong organizational skills and the ability to manage high-volume extensions and service requests.
- Detail-oriented mindset with a focus on billing accuracy and documentation.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently in a fast-paced, shifting environment.
- Credit security clearance (confirmed via background credit check) is required.
Responsibilities
- Serve as a primary point of contact for adjusters and landlords throughout the relocation and lease extension process.
- Manage lease extensions, including securing approvals and coordinating terms with landlords and vendors.
- Monitor upcoming lease expirations to ensure housing continuity and prevent service interruptions.
- Coordinate in-stay service requests such as furniture exchanges, add-ons, and maintenance issues.
- Maintain accurate financial records, billing documentation, and claim updates within internal systems.
- Manage move-out logistics, including vendor pickups, lease terminations, and security deposit reconciliation.
- Identify risks or service failures early and escalate issues with urgency and accountability.
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