Remote Housing Coordinator
New
United States, Mon, Tue, Thu, Fri 11:00 AM-8:00 PM EST; Sat 9:30 AM-6:30 PM EST; Off Wed & SunFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two (2) years experience in inside sales, customer service, or account management.
- Required Skills
- Customer serviceMicrosoft OfficeNegotiationAccount ManagementMarket ResearchCRM
Requirements
- Two years of experience in inside sales, customer service, or account management.
- Bachelor's degree or equivalent preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Access).
- Ability to learn new housing and CRM platforms.
- Advanced internet research capabilities to locate rental properties in limited markets.
- Strong verbal and written communication skills.
- Negotiation and relationship management skills with vendors, property managers, and landlords.
- Detail-oriented with strong documentation habits.
- Ability to multitask in a fast-paced environment with shifting priorities.
- Credit security clearance confirmed via a background credit check.
Responsibilities
- Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
- Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
- Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
- Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.
- Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense guidelines.
- Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
- Draft and review lease agreements and related documents with attention to detail and policy compliance.
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