Music Streaming Platform Chat Support Specialist
New
Work from anywhere in BulgariaFull-Time
Salary not disclosed
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Job Details
- Languages
- Swedish (C1), English (C1)
- Required Skills
- Problem SolvingTechnical supportCustomer support
Requirements
- Excellent Swedish (C1) and English (C1)
- Strong written communication and problem-solving skills
- Comfortable explaining complex topics in a clear, simple manner
- A team player with a positive, can-do attitude
- Prior customer service experience is a plus
Responsibilities
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
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