Account Manager
New
T
Third-Party Job PostsHospitality Software
Asia & PacificFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementNegotiationAccount ManagementRelationship managementCustomer Success
Requirements
- Exceptional ability to communicate and foster positive business relationships.
- Demonstrated ability to influence credibly and effectively at all levels.
- Proven track record of managing multiple projects simultaneously with attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Deep understanding of the hospitality industry and current best practices.
- Ability to synthesize and communicate customer needs internally across departments.
- Self-motivated and capable of thriving in a results-driven, hyper-growth environment.
- Experience managing accounts within the Australian hospitality market is a significant plus.
Responsibilities
- Define and work with customers to achieve their defined success outcomes.
- Act as the primary point of contact for all matters relating to the company.
- Manage a portfolio of customers with an estimated value of $500,000 - $1,000,000 USD.
- Identify upsell opportunities and implement proactive churn reduction strategies to meet net dollar retention goals.
- Use a consultative approach to drive product engagement and package growth.
- Analyze customer data and gather feedback to inform product utilization and future releases.
- Provide strategic guidance to optimize hospitality product performance.
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