Account Manager
New
TokyoFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Japanese and English
- Experience
- 3+ years
- Required Skills
- SalesforceFinancial ManagementAccount Management
Requirements
- 3+ years experience in account management.
- Ability to communicate in Japanese and English.
- Experience in financial management of client contracts.
- Experience with large global customers is desirable.
- Experience with EAP management or healthcare sales is an advantage.
- Proficiency in CRM software such as Salesforce is an advantage.
- Background in Clinical Psychology or Counselling is an advantage.
Responsibilities
- Act as the primary Japan-based consultant for a portfolio of global enterprise clients, ensuring Lyra’s mental health platform integrates seamlessly with each organization's specific corporate culture and local HR policies.
- Own the end-to-end retention strategy for all Japan-based entities within your book of business, including identifying churn risks and delivering data-driven business reviews.
- Serve as the dedicated, high-touch point of contact for key strategic account Japanese headquarters.
- Tailor global open enrollment and mental health awareness campaigns to resonate with the Japanese workforce.
- Serve as the first line of defense for regional crises, coordinating rapid-response clinical support.
- Act as the voice of the Japanese market for Lyra’s product and clinical teams.
- Partner with Global Account Managers to ensure a unified client experience for multinational clients.
View Full Description & ApplyYou'll be redirected to the employer's site
