Technical Account Manager
New
Cebu City, Cebu / PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4-7 years
- Required Skills
- Project ManagementHTMLCSSJavascriptMicrosoft Excel
Requirements
- Bachelor’s degree
- 4-7 years of experience in software technical support, Account Management, or a technical customer-facing role
- Strong understanding of technological platforms and web infrastructure
- Intermediate knowledge of HTML, CSS, and JavaScript
- Experience with debuggers (e.g., Firebug)
- Understanding of technical documentation including product specs and API integrations
- Intermediate knowledge in Microsoft Excel
- Ability to work effectively cross-functionally with Product, Engineering, and Sales teams
- Excellent customer relationship skills with experience interacting at the executive level
- Strong project-management and troubleshooting skills
- Knowledge of online ad serving systems on desktop and mobile (desired)
Responsibilities
- Provide strategic and tactical client services to complex and high touch clients
- Understand customer needs and translate this need into strategic solutions and recommendations
- Present and facilitate large group meetings for small through enterprise clients regarding the TrustArc product suite
- Provide technical assistance and troubleshooting during implementation and deployment of technology products
- Work with the engineering team to scope, prioritize, and manage customer requests
- Serve as the primary point of contact and subject matter expert for technical products
- Manage project timelines, documentation, and client expectations effectively
- Identify opportunities to help expand customer adoption of TrustArc products
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