Virtual Front Desk Operator
New
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ScalesourceVeterinary Services
Philippines. South Africa. Colombia. Mexico. Kenya, Monday–Friday, 8 hours/day, overlapping US Central Time, with reliability across morning (10AM–12PM) and evening (4PM–6PM) peak hoursFull-TimeEntry
Salary1,000 - 1,500 USD per month
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Job Details
- Languages
- Native-level English
- Experience
- 0–5 years
- Required Skills
- Customer service
Requirements
- 0–5 years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred).
- Native-level English fluency with a warm, calm tone.
- Experience handling a Practice Management System (PMS).
- Experience with dialer and SMS tools.
- Reliable availability across morning (10AM–12PM) and evening (4PM–6PM) peak hours.
- Ability to work Monday–Friday, 8 hours/day, overlapping US Central Time.
Responsibilities
- Manage the clinic's calendar end to end including triage, scheduling, and missed-call recovery.
- Identify and respond to 12 life-threatening red flags for emergency triage.
- Run daily missed-call recovery, touching new leads within 20 minutes.
- Use Practice Management System (PMS), dialer, and SMS tools to manage client communication.
- Qualify callers quickly and direct them using the G.U.I.D.E. call structure and strategic silence.
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