Virtual Medical / Dental Front Desk Receptionist and Administrative Assistant
New
S
Staffing for DoctorsHealthcare
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 2 years
- Required Skills
- Customer serviceData entry
Requirements
- Minimum 2 years of experience as a medical receptionist, secretary, or assistant within a U.S.-based medical clinic or healthcare setting.
- Hands-on experience navigating mainstream EMR/EHR platforms.
- Experience with cloud-based VoIP phone systems such as RingCentral or Dialpad.
- Proficiency with digital scheduling calendars.
- Strong knowledge of health insurance terminology, verification, prior authorizations, copays, and deductibles.
- Exceptional verbal and written English communication skills.
- Thorough understanding of HIPAA compliance and patient confidentiality regulations.
- Dedicated quiet, secure home office workspace.
- High-speed internet connection and a reliable computer headset.
Responsibilities
- Answer incoming patient calls, address inquiries, and route urgent clinical matters.
- Conduct outbound calls for appointment confirmations and scheduling follow-ups.
- Manage alternative communication channels including email, secure text, and patient portals.
- Register new patients and maintain accurate electronic medical records (EMR/EHR).
- Upload and catalog intake forms, referrals, and external medical records.
- Schedule, reschedule, and cancel appointments to maximize clinic efficiency.
- Manage clinic waitlists to fill scheduling gaps.
- Perform insurance verification checks and communicate estimated out-of-pocket costs to patients.
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