Technical Account Manager
L
LiveKitDeveloper Infrastructure
Remote, U.SFull-TimeSenior
Salary$170K - $200K; $170K – $200K • Offers Equity
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Job Details
- Experience
- 8+ years in technical, customer-facing roles
- Required Skills
- WebRTCRESTful APIsCustomer SuccessDistributed Systems
Requirements
- 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or senior engineering.
- Proven track record as a trusted technical advisor for engineering teams.
- Fluent in developer-platform fundamentals including APIs, SDKs, frameworks, and deployment patterns.
- Familiarity with real-time, distributed, or developer-platform systems.
- Experience managing a portfolio and proactively tracking customer health.
- Strong written and verbal communication skills tailored for both engineers and executives.
- Ability to ramp up quickly on complex customer technical stacks.
- Experience with WebRTC, SIP, media servers, or voice AI infrastructure is highly desirable.
- Knowledge of LLM agent systems or AI-native application development is a plus.
- Proficiency in Python, JavaScript, TypeScript, or Go is beneficial.
Responsibilities
- Own the technical relationship and long-term outcome for a portfolio of strategic accounts.
- Drive architecture reviews and design consultations to support customer scalability.
- Identify product adoption opportunities and capability gaps.
- Quarterback internal teams including Developer Success and Forward Deployed Engineers.
- Advocate for customer needs by providing feedback to product and engineering teams.
- Lead executive business reviews to align technical strategies with business outcomes.
- Manage critical escalations and represent LiveKit on-site for major launches.
- Define and build the engagement playbook for the TAM function.
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