Retention Manager
New
A
AutoVitalsB2B SaaS
United StatesFull-TimeManager
SalaryTotal Compensation Package ranges between: $85,000 - $150,000
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceNegotiationAccount ManagementCustomer Success
Requirements
- 5+ years in B2B SaaS, with material time in Customer Success, Account Management, or Sales.
- Track record handling sub-$10k ACV, high-volume retention work.
- Demonstrated objection handling and pricing negotiation in live deals.
- Experience marshaling cross-functional resources without direct authority.
- Strong written documentation discipline.
- Exceptional problem solving and follow-through skills.
- Proficiency using Salesforce, Zoom, Slack, and Google Calendar.
- Experience in automotive SaaS or independent automotive repair shops is a bonus.
Responsibilities
- Own every retention escalation from the moment it is identified through resolution.
- Engage every retention opportunity within 24 business hours of assignment and run structured discovery.
- Build and execute save plans including pricing concessions, contract restructures, training, or product escalations.
- Marshal cross-functional resources across Tech Support, Training, Onboarding, Customer Success, Product, and Engineering.
- Coordinate with Account Executives on Sales Misalignment cases.
- Document every interaction in Salesforce to provide structured data for business decisions.
- Identify and report systemic patterns across save attempts to leadership.
- Operate within defined authority for pricing and contract restructuring.
- Own a 90-day stickiness standard on every save.
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