Managed Services Account Manager

New

Based in the United StatesFull-TimeMiddle

SalaryCompetitive compensation package with performance-based bonus potential.

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Job Details

2+ years of experience in account management, customer success, or IT/service delivery roles, preferably within a managed services or consultancy environment.
Mandatory experience working within the Commercial Real Estate (CRE) sector.
Strong understanding of CRM platforms (e.g., Salesforce, HubSpot) and general IT infrastructure or SaaS tools.
Excellent communication, relationship management, and organizational skills.
Bachelor’s degree in business, technology, or a related field.
Comfortable working in a fast-paced startup environment with high autonomy and evolving priorities.
Strong analytical thinking, problem-solving ability, and decision-making skills.
Experience working alongside AI or data-driven technology teams is a plus.

Serve as the primary point of contact for managed services accounts, owning client relationships and ensuring satisfaction and retention.
Oversee end-to-end service delivery, coordinating with internal teams to ensure timely execution of client initiatives and campaigns.
Guide clients in aligning their business objectives with technology solutions, including CRM systems and AI-driven tools.
Identify upsell and expansion opportunities, supporting proposal development and presenting additional service offerings.
Deliver regular business reviews, performance reports, and strategic recommendations that demonstrate value and impact.
Collaborate with cross-functional teams on onboarding processes, workflow improvements, and operational enhancements.
Contribute to marketing initiatives, including case studies, customer success stories, and sales enablement materials.

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