Senior Technical Success Manager
New
Z
ZscalerCybersecurity
Remote - PolandFull-TimeSenior
Salary175,000 - 250,000 PLN per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisNetworkingStakeholder managementCustomer Success
Requirements
- 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success, TAM, or Sales Engineering.
- Foundational understanding of AI/ML technologies and experience positioning AI-driven solutions.
- Experience with Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.
- Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio.
- Proven ability to analyze customer data to gain insights and develop tailored adoption strategies.
- Strong communication and presentation skills with the ability to influence internal and external decisions.
- Ability to thrive in ambiguity and operate with a high degree of ownership.
Responsibilities
- Build and nurture relationships with key customer stakeholders and operational service owners.
- Define and prioritize strategic alignment between customer objectives and Zscaler goals.
- Offer technical guidance, product insights, and best practices for Zscaler solution integration.
- Manage complex escalations and coordinate resolutions with internal and external teams.
- Identify adoption insights and develop risk mitigation plans.
- Create intellectual capital including best practice guides and playbooks.
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