- Lead end-to-end research cycles from participant recruiting to usability testing.
- Manage daily client interactions to capture feedback on GenAI features.
- Select and apply research methods such as diary studies, surveys, and RITE testing.
- Partner with Product Managers and Engineers to translate insights into product requirements.
- Identify and improve research operation bottlenecks to support team scaling.
- Own relationships with superusers and communicate roadmap influence.
- Design value exchange programs for research participants.
Stakeholder managementSaaSGenerative AI